FAQ - Captain D's



Who can I contact about accessibility issues I encountered on this website?

Captain D’s is committed to making its website accessible to all individuals. Please see our Accessibility Statement Page to review our Accessibility Statement.

You can also contact us at webmaster@captainds.com. Please provide your contact information, the website or application where you experienced difficulty, and a brief description of the problem.

Where should I send a media request?

Media requests and inquiries should be directed to mediainquiries@captainds.com.

How can I get a recipe for a menu item?

At Captain D’s, we take pride in our food and the fact that many of our items are made from scratch. Since all of our recipes are proprietary and confidential, we are unable to share them.

How can I obtain verification of employment?

To verify employment please contact our vendor at (800) 367-5690.

How can I find a restaurant close to me?

Please visit us at https://locations.captainds.com/ and enter your zip code to find the closest Captain D’s.

How can I suggest a city for a new location?

We’re glad that you are interested in having a Captain D’s restaurant in your city! Please send any inquiries to realestatecalls@captainds.com.


How do I sign up?

Please go here to create your account.

How do I earn rewards points?

For every $1 spent, you earn 1 point. Points can be redeemed for select menu items.

Where can I redeem points?

You can redeem points at participating Captain D’s restaurants. Some franchisee owned restaurants may not participate in the rewards program. Please reach out to your local Captain D’s to see if they participate.

What items can I redeem points for?

The following items can be redeemed for points:

50 points

Mozzarella Sticks

Jalapeno Poppers

Medium Bev

Funnel Cake Stix

75 points

Add 5 Pc Shrimp

Add on 1 Pc Fish

Add on 2 Pc Chicken

100 points

Giant Fish Sandwich  

150 points

2 PC Fish Meal

Southern Style Whitefish

200 points

15 Pc Butterfly Shrimp Meal

What items can I not earn and redeem points for?

Points cannot be earned or redeemed for Gift Cards purchases. Points are earned when paying with a qualifying gift card. Points cannot be earned for – gift card purchases, sign up offers, birthday offers, or items purchased with earned points. 

Do points expire?

No – points do not expire.

How do I delete my account?

Please go here to delete your account.

Gift Card

How do I check the balance on my gift card?

You can check your Captain D’s gift card balance by calling (866) 608-5474.

I bought an e gift card online, but it has not yet reached the recipient. Who do I contact?

You can check your Captain D’s gift card status by calling (866) 608-5474.

Nutrition & Allergen

Where can I find nutritional information?

Nutrition information can be found here.

Do you have a gluten-free menu or allergen list?

We currently have gluten-free, soy-free, dairy-free and egg-free menu items, at all corporate locations. Please contact your local Captain D’s for specific menu options. To view this list online, click on Menu and then any of our categories where a link to the Nutritional Information will take you to Captain D’s Allergens and Sensitivities Chart.

Don’t see the answer to your question?

Send us a message and we’ll get back to you.

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