Frequently Asked Questions

General FAQ

Media requests and inquiries should be directed to mediainquiries@captainds.com.

At Captain D’s, we take pride in our food and the fact that many of our items are made from scratch. Since all of our recipes are proprietary and confidential, we are unable to share them.

We’re glad that you are interested in having a Captain D’s restaurant in your city! Please send any inquiries to realestatecalls@captainds.com

To verify employment please contact our vendor at (800) 367-5690.

DONATIONS

At Captain D’s, we are committed to supporting the communities we serve. We are proud to be partnered with several organizations benefiting the fight against hunger, children, health/welfare, diversity and education/arts. Because of our extensive involvement, all requests must be submitted in writing and meet our community giving policy.

If you would like Captain D’s to consider donating to your organization or program, and your request meets our company’s community giving policy, please mail your written request, at least eight weeks in advance, with all of your contact information to:

Captain D’s, LLC
Attn: Marketing Department
624 Grassmere Park Drive, Suite 30
Nashville, TN 37211

EMAIL FAQ

Visit our VIP Rewards page to sign up for all the latest from Captain D’s. Please note that if your favorite restaurant is not listed, they do not participate in VIP Rewards at this time. Offers are for participating restaurants only. Check here to see a list of participating locations near you.

To ensure delivery of our VIP Rewards emails, please add rewards@captainds.com to your address book. We also recommend that you periodically check your Spam or Junk Mail folders to be sure our messages aren’t being filtered there instead of your inbox.

If you have tried all of these options and are still not receiving our emails, please email cfuller@rightplacemedia.com and they will be happy to research the issue.

D’s Club has been renamed Captain D’s VIP Rewards. As a VIP Rewards member, you will still receive great offers, news, and deals that previous D’s Club members enjoyed. Members at some participating locations will also receive points toward free food for every dollar they spend.

GIFT CARD FAQ

You can check your Captain D’s gift card balance by calling (866) 608-5474.

LOCATIONS

Please visit us at https://locations.captainds.com/ and enter your zip code to find the closest Captain D’s.

We’re glad that you are interested in having a Captain D’s restaurant in your city! Please send any inquiries to realestatecalls@captainds.com.

NUTRITION & ALLERGEN FAQ

Nutrition information can be found here.

We currently have gluten-free, soy-free, dairy-free and egg-free menu items, at all corporate locations. Please contact your local Captain D’s for specific menu options. To view this list online, click on Menu and then any of our categories where a link to the Nutritional Information will take you to Captain D’s Allergens and Sensitivities Chart.

VIP REWARDS FAQ

Join VIP Rewards by signing up here.

You can get a card at any participating Captain Ds restaurant and register your card online by going to our VIP Rewards page. If you don’t have a card, complete the registration form and we will send you a temporary membership number via email. The next time you visit one of our participating restaurants, bring in that email and a team member will give you a permanent card.

No, there is no charge for becoming a member of the VIP Rewards Program.

Card registration is required to redeem rewards. It also allows you to use your phone number in place of a card for times when that is more convenient. Registration allows you to track your account activity, such as points balance, simply by logging in to our website. Registration also allows us to replace your card in the event it is lost or stolen. As a registered member, you can also elect to receive additional special offers and news via email.

You can easily register your card or signup for a new account on our VIP Rewards page.

Every time you make a purchase, you are awarded five points for each dollar spent on food and beverage purchases (some exclusions apply). When you hit 500 points a free entrée reward (value up to $7.00) is automatically placed on your card. These special rewards will have expiration dates and limitations that will be communicated in your confirmation email.

You don’t earn points for the following items:

  1. Taxes
  2. Purchase of gift cards*
    *Points are awarded for menu purchasess made using a gift card as payment
  3. Charity donations
  4. Any rewards that are redeemed

Yes, you do! For registering your card online, we will credit you with 100 points and a free appetizer or dessert as a starting gift.

If you have registered your card, a team member will be able to look up your rewards account by the phone number used to register the card. You will be able to redeem rewards and earn points for purchases made during that visit. You can also use your Captain Ds mobile app to receive points for your visit.

If you have lost your card simply visit your nearest participating Captain Ds location for a replacement. Tell our Team Member that you lost your card and need a replacement and the Team Member can issue a new one and transfer your points. It is important to note that this will only work if your card is registered so the Team Member can look it up via phone number.

You can also add any new card number to your account by logging in to our VIP Rewards website and clicking on the “+” sign under “Summary of Accounts”.

We encourage every guest over the age of 18 to have their own account, however, if you wish to share an account between members of an immediate household, you can merge the accounts by adding card numbers to the account you wish to use as your main account.

To add any new card number to your account, just by log in to our VIP Rewards website and click on the “+” sign under “Summary of Accounts”.

Yes! You will receive points for every dine-in, drive-thru, and carry out order.

Please show your card or provide your telephone number (that has been registered) so that the team member can look up your account.

Points will not expire. Any reward and free food items* will expire 14-30 days after the date they were earned.

The points earned and points balance are printed on your purchase receipt.

You can also go to our VIP Rewards page and select “Login” and enter your username and password. Once logged in, you can check your account balance by selecting the “Account Balance” link.

You may also ask a team member in the restaurant to check the balance on your card for you any time.

When you input the card number, do not include any spaces. If you are still having difficulty, please contact rewards@captainds.com and a team member will be able to assist you.

When you register your card, you will be asked to provide the card number and name, address, phone number and e-mail address.

Both can be found on the back of your Captain Ds VIP Rewards Card. The card number is the 16-digit number.

If you have registered and created a login on our VIP Rewards website, you can see your card number(s) under “Summary of Accounts”.

We use this information to send you information on exciting offers and promotions. We also use it to send updates on changes to the program and to keep you apprised of your account activity. Your phone number is necessary to look up your account in case you leave your card at home. Please note that we will never share your information with a third party, except when necessary to execute elements of the VIP Rewards program. You can read more in our Privacy Policy.

The Captain D’s VIP Rewards Program is available ONLY at participating restaurants. Points are awarded only on purchases made at participating restaurants when your rewards card is provided at the time of the transaction. Rewards cards are only issued and accepted at participating stores. Check here to see a list of participating locations near you.

DON'T SEE THE ANSWER TO YOUR QUESTION?

Send us a message and we'll get back to you. Contact Us

CORPORATE INFO

Mailing Address:

Captain D’s, LLC
624 Grassmere Park Drive,
Suite 30
Nashville, TN 37211

Email Address:

Phone Number:

(800) 314-4819